The original recall notice was issued on 23/07/10, and since then we have received the majority of the Dragons back either from Individuals, Retailers or Distributors. However we wish to speed up the process, and also do everything possible to ensure we get 100% of the affected units accounted for as soon as possible. The response from all our customers to date has been very supportive and helpful in passing on the information in order to try to contact the largest number of end users as possible. Thank you to everybody who has helped us with this process so far.
We are therefore repeating our request for anybody in possession of a DMM Dragon Cam size six to either return it direct to us for a replacement unit, or to the point of sale if you require a credit. Customers from outside the UK should return the units to the point of sale, or the Distributor. Please note that only customers based in the UK should use the online form to arrange for a replacement.
For completeness if for any reason you are in a possession of a Dragon size six with a different serial number to those previously posted please also discontinue use and return to us as per the instructions above. If the details listed here and in the original recall notice are unclear please contact us direct:
Phone +44 (0)1286 872222 or email firstname.lastname@example.org
We are confident that we will be in a position to replace all the recalled units by early October, and free stock of the size six will be available shortly after. Again we offer our apologies to all our customers for any inconveniences caused by this recall, and we are continuing to work hard to rectify the matter.